consumer protection

Georgia Public Service Commission Reminds Seniors of Discounts

The Georgia Public Service Commission issued a press release ensuring that eligible senior citizens are aware that they can receive discounts on their gas, electric and telephone bills in the form of a senior citizen discount or, in the case of telephone bills “lifeline assistance.” Georgia Public Service Commission Seniors receiving Temporary Assistance to Needy…

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ACCES Quarterly Consumer Newsletter: Supplier Consolidated Billing

This week, ACCES published its Summer 2018 newsletter on the topic of supplier consolidated billing. Several markets allow Competitive Energy Suppliers to offer Supplier Consolidated Billing (SCB) as an option for customers, to allow a more seamless billing experience. With SCB, a qualified supplier is responsible for billing and collecting from the customer for both…

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Switching to a competitive supplier could cost you, data shows

This study reinforces the importance of consumer education – ensuring that potential customers understand the offer and contract terms, as well as having the tools to seek out reputable suppliers. WPRI Contact: Susan Campbell Frank Caliva, a spokesperson for the American Coalition of Competitive Energy Suppliers, said the ACCES does not take positions on specific…

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Quarterly Consumer Update: Consumer Focus Group – The Power of Choice

Last summer, ACCES released a whitepaper detailing the findings of its survey which measured awareness and understanding of energy choice in several U.S. markets. The results were overwhelmingly in favor of consumers being given competitive choices to meet their energy needs. Survey results and statistics are helpful tools to understand a question on a broad…

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FTC Celebrates 20th Anniversary of National Consumer Protection Week

The Federal Trade Commission and its partners across the country will participate in the 20th anniversary of National Consumer Protection Week (NCPW), held March 4-10, 2018. NCPW is a nationally coordinated campaign to help consumers understand their consumer rights and make well-informed decisions about money and learn how to spot scams. www.federaltradecommission.gov “We’re excited to…

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Quarterly Consumer Newsletter: Enroll With Your Wallet

The most recent issue of ACCES’ Quarterly Consumer Newsletter series explains a new enrollment procedure known as Enroll With Your Wallet. A full copy of the issue is available here. Sign up for future issues of the Quarterly Consumer Newsletter here. Imagine if, in search of a new mobile phone plan or cable TV package,…

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Utility Questions or Concerns? Contact the PUCO

PUCO issues press release urging consumers to contact the PUCO call center for any issues surrounding their utility, help choosing a supplier, and for tips on how to save money on energy bills. Public Utility Commission of Ohio Contact: Matt Schilling The Public Utilities Commission of Ohio (PUCO) urges consumers to contact the PUCO Call…

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CT Governor makes changes to laws regarding residential electricity market and consumer protection

Connecticut Governor Malloy announces changes regarding greater residential consumer protection in the retail electricity market and an increase in transparency from competitive energy suppliers. State of Connecticut, Governor Dannel P. Malloy Contact: Peter Yazbak (HARTFORD, CT) – Governor Dannel P. Malloy today announced that as of July 1st several changes to laws concerning Connecticut’s electricity…

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Conn. lawmakers send electric consumer protection bill to governor

The Connecticut state bill on consumer protection has passed both the state House and Senate and is on its way to the Governor to be signed into law. The bill seeks to address complaints about spiking prices, deceptive practices and lack of disclosure about rates and contract terms in Connecticut’s electric supplier market. SNL Written by:…

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Radio program Capitol Pressroom speaks with ACCES about this year’s high energy bills.

ACCES spokesperson Michael Meath was a return guest on the New York Public Radio program Capitol Pressroom with Susan Arbetter discussing topics that include increased consumer protection, the new state Public Service Commission Order on Retail Access, high electricity bills and tips consumers can use to better manage their energy use. To listen to the…

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