Pennsylvania PUC Announces Launch of Online Search Function for Utility Complaints

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The Pennsylvania Public Utility Commission has launched a website feature that allows searches for formal complaints filed against regulated utilities and competitive energy suppliers.

Pennsylvania Public Utility Commission
Contact: Robin Tilley

March 10, 2015

HARRISBURG –The Pennsylvania Public Utility Commission (PUC) today announced the launch of a PUC website feature allowing users to search by company for formal complaints filed against regulated utilities and suppliers.

The search feature, found at the PUC’s website, allows consumers to find and view formal complaints filed against all regulated utilities and suppliers. PUC Commissioners approved this complaint tracking system to make complaint information more easily accessible to the public, providing more transparency. The development of the function was led by PUC Chairman Robert F. Powelson and Commissioner Pamela A. Witmer.

“After last winter’s Polar Vortex and corresponding spikes in variable electric rates, the Commission received a record number of consumer complaints against electric suppliers,” said Commissioner Witmer. “This led us to conclude that it’s beneficial to customers to have clear access to the formal complaints on record for all regulated utilities – not just electric suppliers. However, it is important for customers to view complaints as only one measure of a company’s customer service.”

Complaints could concern billing issues, difficulty contacting the company, dissatisfaction with service or other issues. Consumers can search by company name, utility code or carrier ID. If searching for multiple companies, consumers can search by authority/service type and authority status. Complaints found on the database are formal complaints only; informal complaints filed with the Commission are not part of the public record.

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