Under the new rules of the Connecticut Public Utilities Regulatory Authority, competitive energy suppliers will provide specific information about rates and rate changes in their marketing materials and on their websites — including their past pricing practices — and will do more to let customers know about upcoming rate increases.
New Haven Register
Written by: Luther Turmelle
NEW BRITAIN >> State utility regulators have approved the latest in a series of guidelines designed to protect consumers who choose to purchase electricity from third-party power providers.
Wednesday’s action by the Connecticut Public Utilities Regulatory Authority is the result of a proceeding that regulators began in summer 2013, said Michael Coyle, a spokesman for the agency.
“These are broad revisions to the way third-party electric suppliers deal with consumers,” Coyle said. “The ruling puts in place better tools for consumers to make timely, informed decisions about rate options and it facilitates a fair and more competitive environment for electric retail market participants.”
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