ACCES Quarterly Consumer Newsletter: Supplier Consolidated Billing

This week, ACCES published its Summer 2018 newsletter on the topic of supplier consolidated billing. Several markets allow Competitive Energy Suppliers to offer Supplier Consolidated Billing (SCB) as an option for customers, to allow a more seamless billing experience. With SCB, a qualified supplier is responsible for billing and collecting from the customer for both…

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Switching to a competitive supplier could cost you, data shows

This study reinforces the importance of consumer education – ensuring that potential customers understand the offer and contract terms, as well as having the tools to seek out reputable suppliers. WPRI Contact: Susan Campbell Frank Caliva, a spokesperson for the American Coalition of Competitive Energy Suppliers, said the ACCES does not take positions on specific…

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Quarterly Consumer Update: Consumer Focus Group – The Power of Choice

Last summer, ACCES released a whitepaper detailing the findings of its survey which measured awareness and understanding of energy choice in several U.S. markets. The results were overwhelmingly in favor of consumers being given competitive choices to meet their energy needs. Survey results and statistics are helpful tools to understand a question on a broad…

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Join ACCES for the premiere of its consumer focus group video

The American Coalition of Competitive Energy Suppliers (ACCES) is releasing a new focus group video, The Power of Choice, on its website on March 28 at 1:00 PM ET. ACCES recently hosted and filmed a focus group for the video. The focus group followed last year’s white paper release that examined consumer awareness of energy…

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FTC Celebrates 20th Anniversary of National Consumer Protection Week

The Federal Trade Commission and its partners across the country will participate in the 20th anniversary of National Consumer Protection Week (NCPW), held March 4-10, 2018. NCPW is a nationally coordinated campaign to help consumers understand their consumer rights and make well-informed decisions about money and learn how to spot scams. www.federaltradecommission.gov “We’re excited to…

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Quarterly Consumer Newsletter: Enroll With Your Wallet

The most recent issue of ACCES’ Quarterly Consumer Newsletter series explains a new enrollment procedure known as Enroll With Your Wallet. A full copy of the issue is available here. Sign up for future issues of the Quarterly Consumer Newsletter here. Imagine if, in search of a new mobile phone plan or cable TV package,…

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PUCO reminds Ohioans that heating assistance is available

The Public Utility Commission of Ohio issued a press release last week reminding residents that there are heating assistance programs available for those who have been disconnected from their heating source. Public Utility Commission of Ohio Contact: Matt Schilling The Winter Reconnect Order allows residential customers the opportunity to have their service restored or maintained…

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PUC Vice Chairman Place Hosts Johnstown ‘Be Utility Wise’ Education Events Focusing on Essential Customer Assistance Programs

The PAPUC issued a consumer press release about the PUC’s Be Utility Wise events which are intended to help local human service agencies and assistance organizations better understand the utility programs and services available in their communities. The Vice Chairman of the Pennsylvania Public Utility Commission (PUC) – Andrew G. Place – will kick off a meeting…

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Understanding third-party verification

Earlier this month, as part of its Quarterly Consumer Newsletter series, ACCES published the most recent issue highlighting the process of third party verification. A full copy of the issue is available here. Sign up for future issues of the Quarterly Consumer Newsletter here. To make sure consumers are only enrolled in products and services…

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California takes another step towards reopening its retail electric market

The CAPUC announced this week that it will hold an informal public workshop on California customer choice to gather stakeholder input on electric market choice models. Speakers will include California stakeholders and electric market experts who will present “key insights to help guide the evolution of the regulatory framework for customer choice in California.” California Customer Choice is…

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